What Personal Data We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, and company details provided when you contact us or submit forms on the website.
• Technical Information: Your IP address, browser type, operating system, and usage patterns, collected through cookies and similar tracking technologies.
• Service-Related Data: Information required to provide you with requested services, including correspondence and transaction details.

We do not intentionally collect sensitive personal data unless explicitly required and consented to.

Why We Collect Personal Data

We collect personal data for the following purposes:

• To respond to your enquiries and provide requested information.
• To deliver and manage services you engage us for.
• To improve our website’s functionality and user experience.
• To comply with legal or regulatory obligations.

The legal basis for processing your data includes your consent, the necessity to perform a contract, or compliance with our legal obligations.

How We Collect Personal Data

We collect personal data through:

• Direct Interactions: When you fill out forms, send enquiries, or communicate with us directly.
• Automated Technologies: Data collected automatically through your interaction with our website, including cookies, server logs, and analytics tools.

For more details about cookies, please refer to our Cookie Policy.

How We Process and Store Personal Data

Personal data is processed to fulfil service obligations and improve our offerings. We take all reasonable measures to ensure data is secure and used appropriately:

• Purpose of Processing: Data is processed strictly for the purposes identified, including delivering services, managing business relationships, and complying with regulatory requirements.
• Access Controls: Only authorised personnel with a legitimate need have access to personal data.
• Third-Party Providers: When necessary, we share personal data with trusted third-party service providers, such as hosting providers or analytics services, to support service delivery. These providers are contractually obligated to follow the same data privacy practices as Sibylus Technologies.

All personal data is stored securely, primarily within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure compliance with GDPR standards, including the use of binding corporate rules or standard contractual clauses.

Data Retention Practices

Personal data is retained only for as long as necessary to:

• Fulfil the purposes for which it was collected.
• Comply with legal, tax, or regulatory obligations.

When no longer required, data is securely deleted or anonymised to prevent unauthorised access.

Your Data Protection Rights

As an EU-based user, you are entitled to the following rights under GDPR:

• Access: Request access to the personal data we hold about you.
• Rectification: Request corrections to incomplete or inaccurate data.
• Erasure: Request deletion of your personal data when it is no longer required.
• Restriction: Request limitations on the processing of your data in certain circumstances.
• Data Portability: Request your personal data in a structured, commonly used format.
• Objection: Decline the processing of your data for specific purposes, including marketing.
• Automated Decision-Making: Decline decisions based solely on automated processing.

To exercise any of these rights, please contact us using the details provided in the Contact Information section.

Complaints and Disputes

If you have concerns about our handling of your personal data, please contact us first to resolve the issue. You also have the right to lodge a complaint with the Polish Data Protection Authority (Urząd Ochrony Danych Osobowych) or use the EU Online Dispute Resolution Tool at https://ec.europa.eu/consumers/odr/.

Updates to This Privacy Policy

Sibylus Technologies may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updated versions will be posted on this page, and we encourage you to review the policy periodically.

Contact Information

Sibylus Technologies sp.z o.o. operates as the data controller for personal data collected through this website.